Training Coordinator
| Position: Training Coordinator | Supervisor: Training Manager |
| FLSA Status: Full time, Non-exempt | Location: Hybrid (40% In Person, 60% Remote) *Must be in Twin Cities area* |
| Department: Training Hours: 40 hours/week Monday - Thursday |
Salary: $45,000-$50,000 |
| (Hours include 3 nights per week and some Saturdays as the class schedule requires. FRIDAYS OFF.) |
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WomenVenture is a 501(c)(3) nonprofit organization with a mission to empower women to achieve their economic goals by building profitable and sustainable businesses that transform communities. We execute on this mission through a four-pillared programming approach that includes training, loans, coaching and a community of support. Our organizational values are inclusion, impact, and innovation, and we seek out candidates who exemplify these characteristics.
Position Summary:
The Training Coordinator is a member of the Training Team, whose primary accountability is to the training program and supporting all training courses, including preparation and coordination of classes, communication with clients and volunteers, and support the quality and effectiveness of client experience. This is a key direct services role which coordinates various aspects of training programs, including online and in person training classes.
Core Duties:
Coordination of Courses
- Monitor registration levels to ensure minimum attendance thresholds are met
- Provide materials for each participant in advance of WomenVenture’s training classes
- Work with Advancement & Marketing Department to support volunteer facilitators and mentors for classes based on the needs of the curriculum being delivered
- Upon training and approval be prepared to facilitate courses as needed
- Ensure accurate program data tracking and CRM data entry like attendance, client evaluations, volunteer service hours and other required data
- Prepare the training room for classes, and ensure clients and trainers have access to all necessary materials
- Be present and active in all assigned training sessions to support facilitators and clients
- Be a resource for clients to ensure an understanding of WV and community offerings and find the appropriate service for their circumstances
- Review applications for courses and assist clients in registration
- Have excellent written and verbal communications with clients and volunteers
- Serve as primary point of communication for training clients and assisting them with questions and ensuring a clear understanding of course requirements for program completion
- Manage the Training Team phone line and email inbox
- In partnership with the Training Manager, work to automate regular emails and communications to clients including class reminders, providing curriculum, helpful tips, etc.
- Collect check-ins from mentors and analyze to identify barriers, obstacles, and issues with participants potential success in program completion
- Track participants who register their businesses during their program involvement
- Communicate with clients to resolve course related issues
- Serve as the first point of contact for many WomenVenture training clients
- Assist in person and online via teams and zoom with presentations, creating, developing, updating, editing, and formatting documents, collecting client stories, and electronic file organizations
- Work collaboratively across departments in order to provide exceptional client experiences
- Assist Training Manager with weekly/monthly training goals and monthly reports
- Enter courses into Learning Management System (LMS) and provide troubleshooting and technical assistance for issues related to LMS
- Be prepared to facilitate courses as needed
- Help with special Training program projects as needed
- Distribute pre and post program evaluations and programs surveys and enter data in CRM
- Collect and review session feedback on a regular basis and implement changes as needed
- Other duties, tasks, and responsibilities that may be assigned at any time
Required Skills & Experience:
- Bachelor’s degree and experience in direct services coordinating and supporting programs
- Experience in direct services working with clients. Knowledge and ability to navigate community resources
- The ideal candidate is friendly and enjoys helping others. Has positive upbeat attitude, social and customer service skills to interact with learners and others in classes and events
- Intermediate in Technology: LMS systems and Microsoft Office Suite including PowerPoint, Excel and Microsoft Dynamics CRM. Ability to learn new software
- High attention to detail, including accurate and timely data entry
- Exceptional communication skills; Cross cultural and interpersonal communication skills
- Good verbal presentation skills and comfortable public speaking to groups of up to 50 people
- Commitment to diversity and working effectively with individuals from diverse backgrounds
- Efficient in time management, organization, and effective outcomes
- Ability to track and manage multiple competing tasks
- Ability to work a varied schedule, including three nights per week and Saturdays as the class schedule requires
Application Procedure
Interested candidates should email a cover letter and résumé (both required) to hr@womenventure.org with “Training Coordinator” in the subject line.
Benefits
WomenVenture takes great pride in providing exceptional benefits to our staff. Employees are eligible for 18 paid holidays and 18 PTO days starting their first year. WomenVenture offers medical, dental, vision, short term disability, long term disability, and life insurance. WomenVenture offers a paid paternity leave, health savings account, flexible spending account, pre-tax transportation, and an employee assistance program. Employees can also participate in a retirement plan with an employer match.
Work Environment/Physical Demands
While performing the duties of this position, the employee is frequently required to sit for extended periods and may be required to stand for an extended period. The employee may occasionally move items weighing up to 25 pounds. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the position.
This position description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks, and skills required of people in the position.
WomenVenture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
